IMPORTANT PRIVACY NOTICE FOR CALIFORNIA CONSUMERS

Last updated: January 07, 2020

Your Rights under the CCPA

Under this Privacy Policy, and by law if You are a resident of California, California law requires Us to provide You with some additional information regarding how We collect, use, and share Your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”). We strive to maintain a high standard of data privacy in accordance with Your data protection rights under applicable law. The protection and proper use of the personal information that You entrust to Us is a responsibility that We take seriously. This privacy policy explains what personal information We may collect from You, the sources We may collect it from, how We may use it, and the rights that You have concerning that data. You have the following rights:

The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

The right to access / the right to request. The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third party’s direct marketing purposes. We recognize the eleven (11) broad categories of personal information referenced in the CCPA that a business may collect about a consumer. In particular, We have collected the following categories of personal information from consumers within the last twelve (12) months.

Category Examples Collected
A. Identifiers. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. YES
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. NO
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a Website, application, or advertisement. YES
G. Geolocation data. Physical location or movements. This information is gathered using the Consumer’s internet protocol address which Consumers provided directly to Us or automatically through their interaction with our products or services; licensors; service providers; and marketing partners. YES
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO
I. Professional or employment-related information. Current or past job history or performance evaluations. NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. NO

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Any data that falls under one of the bullet points above will not be considered “personal information” under the CCPA.

We have obtained the categories of personal information listed above from the following categories of sources:

  • Directly from You. For example, from forms You complete or products and services You purchase.
  • Indirectly from You. For example, from information We obtain in the course of providing services, or from observing Your actions on our Website.

We may use this information to:

  • Provide You with the information, products, or services You request from us.
  • Fulfill the reason You provided the information, such as connecting You with a company that will provide services that You are interested in.
  • Personalize Your Website experience and deliver content and product and service offerings relevant to Your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with Your consent where required by law).
  • Advertise and market products and services to You from both affiliated and non-affiliated entities, which includes sending promotional communications, target advertising, and presenting You relevant offers.
  • Help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • Process Your requests, purchases, transactions, and payments
  • Provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our responses.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • Prevent transactional fraud.
  • Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between You and Us
  • As described to You when collecting Your personal information or as otherwise set forth in the CCPA.

We will not collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes without providing notice to You. Such notice may be delivered, for example, by posting an updated California Privacy Notice.

The right to say no to the sale of Personal Data. You also have the right to ask the Company not to sell Your Personal Data to third parties. You can submit such a request by visiting our "Do Not Sell My Personal Information" section or Web page.

The right to know about Your Personal Data. You have the right to request and obtain from the Company information regarding the disclosure of the following:

  • The categories of Personal Data collected
  • The sources from which the Personal Data was collected
  • The business or commercial purpose for collecting or selling the Personal Data
  • If we receive and confirm Your consumer request as verifiable and no exception applies, we will provide You with:
    • The categories of personal information we collected about You.
    • The categories of sources for the personal information we collected about You.
    • Our business or commercial purpose for collecting that personal information.
    • The categories of third parties with whom we share that personal information.
    • The specific pieces of personal information we collected about You.
    • If we sold or disclosed Your personal information for a business purpose, two lists disclosing:
      • Sales, identifying the personal information categories that each category of recipient purchased; and
      • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • Categories of third parties with whom We share Personal Data
  • The specific pieces of Personal Data We collected about You

The right to delete Personal Data. Subject to certain exceptions, You have the right to request that we delete any of Your personal information that we collected from You and retained. If we receive and confirm Your consumer request as verifiable, unless an exception applies, we will delete (and direct our service providers to delete) Your personal information from our records.

The CCPA provides a number a reasons why a deletion request may be denied. We may deny Your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • 1. Complete the transaction for which we collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with You.
  • 2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • 3. Debug products to identify and repair errors that impair existing intended functionality.
  • 4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • 5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • 6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.
  • 7. Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with us.
  • 8. Comply with a legal obligation.
  • 9. Make other internal and lawful uses of that information that are compatible with the context in which You provided it.

The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:

  • Denying goods or services to You
  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
  • Providing a different level or quality of goods or services to You
  • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can email, call us, or visit our "Do Not Sell My Personal Information" section.

Do Not Sell My Personal Information Requests

Click this link

Eligibility and Verification of Requests
Only You or someone registered with the California Secretary of State and legally authorized to act on Your behalf may make a verifiable consumer request related to Your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

The verifiable consumer request must:

  • Provide sufficient information that allows Us to verify, to a reasonable degree of certainty, that You are the person about whom We collected personal information (or Your authorized representative), which may include multi-factor authentication of identifying information provided by You. Such authentication may be conducted and verified independently or in combination with a comparison of personal information already maintained by Us, if any; and
  • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it.

We cannot respond to Your request or provide You with personal information if we cannot verify Your identity or authority to make the request and confirm that the personal information relates to You. Making a verifiable consumer request does not require You to create an account with us, but we must also be able to confirm the personal information relates to You. However, we do consider requests made through Your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of receiving it. If We require additional time to process Your request, up to a maximum total of ninety (90) days from the date the request is received, We will notify You of this and inform You of the reason for requiring the additional time.

If You have an online account with us, We will deliver our written response to Your online account. If You do not have an account with us, We will deliver our written response by mail or electronically, at Your option. Any disclosures We provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response We provide will also explain the reasons We cannot comply with a request or have denied a request, if applicable.

We do not charge a fee to process or respond to Your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If We determine that the request warrants a fee, We will tell You why We made that decision and provide You with a cost estimate before completing Your request.

Changes to Our Privacy Notice

We reserve the right to amend this Notice at our discretion and at any time. When We make changes to this Notice, We will post the updated Notice on our website and update the Notice’s effective date. Your continued use of our website following the posting of changes constitutes Your acceptance of such changes.

Contact Us

If you have any questions about this California Consumer Privacy Act (“CCPA”), You can contact us:

By phone number: 855-277-3674
By email: info@thetaxhelpnetwork.com

Please print and retain a copy of this California Privacy Notice for your records.

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